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Your email and home address and the card you used to buy this extremely glitched game." "Mostly it's your receipts for power armor set requesting a new bag. One redditor posted a thread claiming they are "receiving every single one of your support tickets" on their Bethesda account. But the support system might also need a fix as a glitch in Bethesda's system allows people to see not just their own ticket, but others' as well, giving them access to their personal info.Ī thread on both the Fallout 76 subreddit and a locked thread in the official Bethesda forums flagged the company over what looks to be vulnerabilities in the company's support system. Original Storyīethesda is encouraging struggling players to submit support tickets so the company can resolve their Fallout 76 woes. You can listen to it via Apple Podcasts or RSS, or just listen to this week's episode by hitting the play button below.Bethesda takes the privacy of our customers seriously, and we sincerely apologize for this situation. If you're a fan of video games, check out Transition, Gadgets 360's gaming podcast. From a buggy Fallout 76 beta to a disappointing game at launch that needs massive fixes and even its Power Armour Edition that shipped with nylon bags instead of canvas, everything that could go wrong with Fallout 76 has gone wrong, making us wonder how it could possibly get any worse.
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This is the latest incident in a long-running comedy of errors regarding Fallout 76.
BETHESSA FALLOUT 76 CUSTOMER SUPPORT UPDATE
"I went on the support website today, to update a ticket of mine, and surprisingly (or not.) I ended up being able to see all sorts of tickets, with people putting their personal informations in them, like receipt screenshots, names, addresses and so on," claimed a user on the Bethesda forums. "I'm assuming this is a bug in the website, because I don't see for what reason Bethesda would make tickets public."įor its part, Bethesda acknowledged the issue, simply stating that it's been fixed. The post details that there are "eight pages of canvas bag requests, tickets, and 'fix or refund me' demands."
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"Mostly it's your receipts for you power armour set requesting a new bag. "I am a gleeful vault dweller as yourselves and as of this moment I am receiving every single one of your support tickets on my Bethesda account," reads one post on Reddit. While this gross oversight from Bethesda has been rectified, it wasn't before Reddit was ablaze with claims of being shown details that should have been public. They were also granted the ability to open and close tickets for those who requested for refunds or exchanges of Fallout 76's much maligned Power Armour Edition.
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This includes being able to view personal information such as e-mail addresses, home addresses, and credit card information. The loophole allowed some Fallout 76 customers to access parts of Bethesda's support system. Fallout 76 customer details have been leaked by Bethesda's tech support system.